FAQS

For a first-time cleaning, we highly recommend that you meet the professional manager or supervisor at your home so you can show them around, provide them with any special requests and instructions. This will help us provide you with a customized cleaning list that fits your house needs.

Most of our regular clients prefer to provide us with a key and/or entry code and proper instructions for entering and existing their home, so we can clean when they are not home.

1. You may give us a key to be safely stored in a client key safe that is ONLY accessible by the office manager:

On the day of your cleaning appointment, Team leaders are given the keys for each house cleaning appointment before they leave the office and must return these keys back to management before they can leave the office at the end of each day.

These keys are returned and kept secured in the keys safe until your next house cleaning service appointment.

2. We can provide you with a lockable key holder box that can be mounted somewhere on the premises. You must provide us with a spare key in the locked box and our team will have access to it.
3. You can provide us with your smart-lock access code.

Please provide our team with the alarm code and the proper instructions. You can create a one-time use (guest) or a temporary access code for our team to use.

Most of our clients provide us with a spare key, and we provide a lockable key holder box that can be mounted somewhere on the premises and our team will have access to it.

Another option is you provide us with a spare key which is kept in a secured (keys safe). The keys are coded with numbers, so your name and address are never on the keys. The keys are kept in the safe and only accessible by owners and office managers. On the day of each house cleaning appointment, the team leaders are given the keys before they leave the office and must return them at the end of each day. These keys are then returned and kept secured in the keys safe until the next house cleaning service appointment.

Our goal is do a job that exceeds your expectations and do it efficiently. If you are home when we come to clean, we do ask you not to be in the rooms we are cleaning to allow our cleaners to clean efficiently and effectively.

Our team will call, text and/or email you to remind you of your cleaning appointment. Please note that if choose to not provide us with a key, proper entering, and existing instructions and/or access code and for some reason our team is locked out and can’t get access to clean your home, you will be charged for the full job in a case of a lock-out.

To ensure maximum efficiency and the best use of our time, we ask you to pick up household items such as clothing, toys, laundry, books, magazines, dishes, papers, shoes, glasses, and clutter before we arrive. This allows us to move through your home more quickly, which can help you save on costs since this reduces the time needed for our team to clean. Leave fresh linens out so we can change the bedding and towels.

Please put away any important documents and valuable possessions.

We also ask you to find a place for your pets, so they are comfortable while we clean.

Please provide us with instructions on handling pets, keys, alarms, entering and existing your home.

Provide us with any special requests so we can bring any special cleaning supplies or equipment to accommodate your request. If you would like us to use specific products or equipment, please let our team know during the walkthrough or at least 72 hours in advance.

Following through with these requests will help your family save money on cost, have a fresh and sparkling clean home and will help our team to do an exceptional job that exceeds your expectations.

Although we love pets and are proud to be a pet-friendly company, please let us know in advance what kind of pets you have and provide us with any instructions on how to handle them so we can take care to not to startle them or accidentally let them outside.

We highly recommend that pets should be introduced on the first visit. If your pet is aggressive in any way, for our professional cleaners’ safety, we ask you to secure them as appropriate or keep them in an isolated secured area of the house in case visitors make them nervous.

We prefer that they are not in the same room we are cleaning to avoid them getting into the cleaning products and to allow our team to clean better and more efficiently. For health and safety, our professional cleaners are unable to clean up after pets.

Some clients ask that we clean desks while others prefer that we do not touch them. We will honor your request. As with any other valuables, we ask that you safely guard any valuable documents in drawers. We will not throw out any papers intentionally, but small pieces such as tickets can fall to the floor and appear to be trash. Likewise, a valuable paper might get moved out of place.

• We believe it is very important to always send the same team to clean your home, so we make every effort to have the same team clean your home each visit. Occasionally there may be a change in a team member due to illness, vacations, and staff changes. The team leader’s job is to learn your home, be familiar with it, know your home cleaning needs and train and communicate with the other team members to ensure delivering high quality service that exceeds your expectations.
• All of our cleaning professionals undergo extensive and ongoing training to ensure that the quality of our service is always consistent every single time.
• First time customers will not be able to request a specific professional cleaner, but returning clients will be able to request it.
• Please note that if you request a specific cleaner, the availability for your next clean may not be as broad because it is restricted to when your particular cleaner is available.

• Most of our customers differ in their individual needs, so it is difficult to provide specific guidance. Typically, our customers schedule an initial detailed Deep Cleaning of their home or business followed by a recurring cleaning appointment.
• The recurring cleaning can be scheduled once a month (monthly), twice a month (Bi-weekly) or weekly (every week) depending on your needs and budget. Our most popular option preferred by our clients is the Bi-weekly clean. By following this model, you can rest assured that your home and/or business is always clean and in top shape.

We understand that sometimes life can be unpredictable and unexpected situations and emergencies happen. If something comes up, please call our office during regular business hours, and notify us as soon as possible to avoid any fees. We will do everything we possibly can to fit another cleaning in the time slot that was reserved for you. If we are unable to, then a cancellation or rescheduling fee will be charged as indicated below.

If you cancel or reschedule within 24 hours, you will be charged 50% of the total cost of the job.

If you cancel or reschedule within the same business day and during business hours, you will be charged the total cost of the job.

Recurring customers will have one rescheduling/cancellation fee waived every 90 days.

NOTE: All cancellations will also cause the rate for your next cleaning to increase to the next level [example – if you are serviced weekly and you skip a service, you will have to pay the bi-weekly rate for your next cleaning, if you are serviced bi-weekly and you skip a service you will pay the monthly rate for you next cleaning].

If you are a regular client with a recurring service, you still need to cancel an appointment prior to the deadlines mentioned above or a fee will be applied. You may cancel all later and future appointments with no additional fee.

While we can’t guarantee an exact time of arrival because we give every home the attention it deserves, requires, we do offer arrival windows for your convenience.

When you schedule a cleaning service appointment with us, we will give you an arrival timeframe of two hours. Because we give homes the attention they deserve and we strive to do an exceptional job, we are not able to provide an exact time of arrival, but we do our best to ensure that our cleaning plan and arrival time is as close as the scheduled time as possible to minimize interference with your schedule.

We often encounter things that delay our arrival at our next home, such as traffic, customers who would like some additional help and unexpected late notice of cancellation. Please remember that these things are out of our control.

From time to time, we may need to change your scheduled cleaning day, especially if it falls on a major holiday. Usually, our clients appreciate the change as it accommodates them as well as our schedule.

We are officially closed on the Fourth of July, Labor Day, Thanksgiving, Christmas, and New Year Day.

We will contact you in advance and make the proper arrangements that work with your schedule and ours.

While you are on vacation, we still have you in our schedule.

Please make arrangements ahead of time to allow our team to clean the house as usual, complete some special assignment during that period such as oven cleaning, refrigerator cleaning, closet cleaning etc. or reschedule the cleaning.

We understand that in some cases you may want to skip the cleaning during your vacation period, in that case a small surcharge may apply depending on your recurring service plan.

Give us a call at 551-313-9475 and we will set you up with a great home cleaning immediately.

Simply click on the Contact Us or Pricing page on the top of this website and complete the form. It should not take more than 60 seconds and we will contact you to assist you.

After you set up recurring service, we will be there on the date and time you choose. We will send you a reminder via email, text and/or phone on the day before your cleaning appointment.

We are happy to provide services once a week, every other week, or once a month, depending on your cleaning needs. You can also request housecleaning services for special events, as well as move-out and move-in cleaning assistance. Because we work on a non-contract basis, you can update or change your cleaning plan to fit your busy schedule, budget, and cleaning needs.

We accept all major credit cards. Invoices can be used for commercial accounts. We securely and safely keep your card on file and charge that card the day prior to your cleaning date.

All credit cards payments are processed by Stripe; a third-party secure gateway 256-bit-SSL-encrypted, PCI-complaint system used and trusted by many major companies worldwide.

Our website has a full extended validation SSL security certificate to ensure the protection and safety of your information.

While tips are not expected, you may tip our professional cleaning team in cash. Any tip payments made to our professional cleaning team do not count toward your cleaning payment. Tips given to our cleaning team is shared and split among the team members.

Yes, we offer the following discounts:

a.20% discount for weekly cleaning

b.15% discount for bi-weekly (every other week) cleaning

c.10% discount for monthly cleaning

Please note that the discount is applied on the 2nd cleaning.

Please note that these discounts do not apply when using hourly rate for customized hourly cleaning services or for a one-time cleaning service.

We strive to provide exceptional, highest quality and professional cleaning services at affordable prices. Our team works with every client to develop a cleaning plan that’s customized to fit their needs and budget.

Some companies are able to offer lower rates because they do not cover worker’s compensation, liability insurance and are not bonded.

We are proud to provide these benefits to ensure our customers’ peace of mind while still being able to offer competitive rates for our services.

We charge flat rates based on the time we estimate it will take to provide our services depending on the following:

A- size and condition of your home

B- Number of bedrooms and bathrooms

C- Number of residents and pets live in the home

D- What you would like cleaned

E -The level or type of service you would like

F- How often you want to clean your house (once a month, twice a month, weekly etc.)

G -Extra services such as inside of oven, deep cleaning, inside of cabinets etc.

We also offer the ability to book cleaner(s) by the hour. This is for a custom cleaning option

The initial cleaning brings the home up to a specific standard and then we commit to upholding that standard.

Our initial cleaning may take longer and cost a little more than the rest of our services. We need the extra time to properly begin the process of eliminating mildew, soap scum, dust, and dirt from your home.

This initial house cleaning will be expressed as a cost range, we will contact you for authorization for additional time in the event our professional cleaners consider it necessary.

After the initial cleaning, your home’s cleanliness can be easily maintained with our regular visit cleaning tasks. Regular house cleaning visits are charged as a flat fee. You will receive an estimate for both the initial and the regular house cleaning visits up front. Once the initial house cleaning has been completed, we will confirm your regular house cleaning price.

We do not offer refunds. In the rare event that you are unsatisfied with your cleaning, contact us within 24 hours from the completion of your service and we will offer you a re-clean at a time that suits you, free of charge as a part of our 100% Satisfaction Guarantee policy.

We always try to avoid these situations, but sometimes mistakes do happen. If you feel you have been overcharged, please let us know as soon as possible so we can take proper action immediately. Feel free to send us an email at contact@melsnap.com or give us a call at 551-313-9475.

Unfortunately, you cannot apply a coupon to an existing booking that has already been made in our system. However, you can save this coupon for a discount on future bookings provided that the coupon has not expired.

There are no additional fees when redeeming a coupon. Simply enter the coupon code in the checkout process and enjoy your discount.

To redeem a coupon code, you can enter it during the checkout process in the coupon code box.

Please note that some coupons are valid for first-time customers only or may have expired. All coupons are limited to a single use per customer and cannot be combined with any other promotions. Please note that coupons do not apply to gift certificates.

While tips are not expected, we are allowed to accept them. Some of our clients prefer to tip a little at the end of each service while others tip a larger amount at the end of the year. You can also leave a review on Google or any social media platform. We love to hear how much our work is appreciated.

If you decide to leave a Google or any social media review, make sure to mention the cleaner(s) by name if possible, this helps them get a bonus at the end of the month

Tip is not included in our cleaning prices.

You can tip the team in cash.

Tips given to our cleaning team is shared and split among the team members.

No, not at all. Setting up a recurring service will not lock you into any obligation or contracts. You can freely cancel or reschedule anytime, as long as it is 24 hours or more before the next scheduled booking to avoid a late cancellation or rescheduling fee. You will receive reminders via email, text, and phone regarding your upcoming booking.

For your convenience, we will supply all necessary supplies and equipment. We will arrive with all of the cleaning materials we need and take them with us when we leave. We are proud to use the best cleaning products and equipment available on the market to ensure that we leave your home sparkling clean.

The only item that we prefer you provide is a toilet brush.

If you have any preferences regarding what cleaning products we use, feel free to let us know and we will do everything we can to accommodate your requests.

We offer competitive wages, bonus programs with benefits and steady hours to attract the best experienced professional cleaners in the industry who pride themselves on providing top-quality cleaning services.

Our professional cleaners are fully trained and insured, and they undergo regular training to ensure they are always up to date with all the latest and greatest cleaning techniques.

Each team has a Team Leader who supervises the team on site and completes a quality check throughout the service. A field manager or Team Leader also performs quality checks and home inspections to ensure that you receive the best possible service and highest quality clean.

Our professional cleaners respect all of our customers by never smoking, drinking, eating or using appliances during your home cleanings.

We use the best cleaning products, equipment, and techniques to clean.

Supervisors and managers do random Quality Assurance inspections to ensure that our professional cleaners are providing top-quality cleaning services that exceed all of our customers’ expectations.

All of our professional cleaners go through extensive training systems which include videos, manuals, hands-on practice, OSHA and complete a cleaning checklist.

Periodically, they go through “refresher” courses so that our top-quality service remains consistent and exceeds our clients’ expectations.

We offer our cleaners bonuses for providing exceptional services.

During our initial visit, we create a custom cleaning plan that fits your needs to accommodate your requests, save you money and to get the most out of our cleaners while they are in your house by avoiding paying for services you do not want or need us to do.

To ensure we focus our time tackling the tasks you want us to do, we typically do not do the following services:

1. Doing laundry, ironing, and folding.

2. Chandeliers or High light fixtures.

3. Cleaning biohazards: mold, blood, bodily fluids, feces etc.

4. Animal waste.

5. Insects and/or rodents, fleas, bedbugs etc.

6. Heavy scrubbing of walls/doors.

7. Lifting or moving heavy items requiring more than 1 person.

8. Rust removal/rust cleaning.

9. Hoarding.

10. Strip cabinet liners.

11. Mold removal.

12. Cleaning unfinished basement.

13. Cleaning pest-infested homes (fleas, roaches, bedbugs etc.).

14. Move appliances that are connected to gas or water.

15. Picking up, removing and organizing clutter.

16. Washing dishes.

17. Cleaning toys.

18. Cleaning inside of fireplaces.

19. Cleaning TV or other screens (we only dust these surfaces).

20. We do not want to misplace any of your belongings, which is why we leave these organizational tasks to you.

Our team drives vehicles with our company’s name and logo and wear our company’s uniform.

Green Cleaning involves the practices and products used by cleaning companies to promote a better environment and a healthier home. Green Cleaning solutions do not contain Ozone depleting chemicals or flammable substances that can irritate the skin and cause respiratory illnesses.

While most Green Cleaning products cannot remove all harmful forms of bacteria and mold, we strive to use the most up to date appropriate methods for each service.

In order to be environmentally friendly, we utilize color-coded microfiber cloths and pads during our services, instead of paper. Microfiber picks up 99% of bacteria while cotton-based mops only pick up 30%. Microfiber cloths are also washable and reusable.

We use refillable bottles and follow Clean Cleaning methods and procedures.

We believe in finding the right balance between Green Cleaning practices and a safe, healthy bacteria free home.

We use EPA and Green Seal approved products that are safe for the environment, pets and children.

We go above and beyond to use environmentally friendly cleaners that are non-acidic, free of ammonia, petroleum, alcohol, and other toxic chemicals.

We recommend a good balance between disinfectants and Green Cleaning products to ensure a healthy, clean and bacteria free home.

No, Green Cleaning is our company’s standard.

No worries, our professional cleaners carry with them all the supplies and equipment necessary for the job, including a portable vacuum cleaner. Please note that our cleaners may not be carrying extremely large capacity vacuums. Please let our team know prior to your appointment.

No worries, our professional cleaners carry with them all the supplies and equipment necessary for the job. Our cleaners carry different types of mops including a travel wet/dry mop (Swiffer) that can be used on non-carpeted floors.

In order to prevent floor damage, any valuable items from falling and breaking and any injuries to our team, we do not move heavy furniture items such as closets, dressers and beds.

We can move chairs, end tables and other light furniture items.

If you would like our team to clean under a specific furniture item, please move it prior to our team arrival for your appointment.

We highly recommend a Deep Clean if you have not had your home professionally cleaned within the past 3 months. To achieve the healthiest and cleanest environment for your home, we use our cleaning process to provide your home with a deep clean. In addition to cleaning all the areas in your home you would expect as part of the Regular Clean, we will damp wipe your baseboards, windowsills, and door ledges – removing the dust and grime buildup. Team members will spend extra time in the kitchen and the bathrooms to clean away limescale and soap scum buildup on the first visit. We clean the kitchen floor, bathroom floors and the entry foyer. We use proprietary products and HEPA-filtered vacuums to remove allergens out of the air and furniture, as well as cleaning under beds and on top of appliances.

Contact our team to schedule a free in-home consultation at no-obligation. We will take the time to thoroughly inspect your property and discuss your budget, schedule and cleaning needs and preference with you before providing a free estimate for the initial cleaning and the recurring service if you choose to sign up for a recurring service.

We also will explain and discuss with you the additional and specialty services we offer; you can add them to your cleaning plan as needed.

Our goal is simple, we clean, you relax, it’s that simple.

We completely individualize and customize our cleanings, so no specific packages are offered. We use a proven system to clean thoroughly, consistently, and efficiently. For a list of items, we generally clean during a visit, please visit our cleaning service page. We also tailor our visit to your individual needs and your home’s cleaning requirements. Please contact us for more information

Our office may send one, two, three or four team members to clean a home. Our goal is to customize the cleaning to meet our client’s needs and also provide our team members with the greatest opportunity for career advancement. We will send the number of team members needed to get the job done efficiently and with a quality that exceeds your expectations. We will work with you so that you know how many people will be in your home. We respect that your home is private, and the trust you place in us by inviting us into your home.

It all starts with taking care of people. We believe by taking great care of our professional cleaners, they will take care of you, your home and give you back the time you deserve so that you can focus on what matters the most.

We provide our cleaners with steady hours, competitive pay, competitive benefits including insurance and much more to support them and their families ethically.

We use a Green Cleaning system that is good for your home, family, pets, our employees, and the environment.

We also have advanced systems and processes in place: that help us consistently deliver high-quality services that exceed expectations and are backed by our 100% Satisfaction Guarantee policy.

Our team understands the importance of earning and keeping your trust and providing you with worry-free high-quality services. That is, all our employees are professionally trained, and background checked.

We are bonded and insured, so you are protected against theft, accidental breakage or accidents inside your home or business.

We carry worker’s compensation insurance, to protect you in case of employee’ injury in your house.

We are dependable, trustworthy, honest, and accountable.

We handle employer’s taxes.

Your home will always be locked properly after we leave.

Your pets are safe with us.

Super clear pricing: A flat rate that does not change every cleaning appointment.

Mistakes happen but a 24-hour satisfaction guarantee means you can call us back to fix them.

Getting the same cleaning team each visit ensures consistency, efficiency, and increase trust.

Easy billing through our secure payment system.

Reminders about your cleaning appointment, so you never have to worry about forgetting them.

We offer many different services. We offer regular cleaning, deep cleaning, move in/out cleaning, and much more. Please contact us for additional information.

Yes! In fact, we highly encourage it. Your preferences give us the structure we need to enhance your cleaning experience and ensure that you’re completely satisfied with your home’s level of cleanliness. In order to be sure that your preferences are recorded in your cleaning plan, we recommend that you call us directly. Our friendly office staff would be happy to login your needs in your file, so you don’t have to reiterate them every time we arrive for service.

You can also add and edit these special instructions in the additional/special instructions section of your online profile via your client dashboard.

Please note that we will try to accommodate all special requests if they are submitted at least 72 hours prior to your booking based on scheduling availability. Our professional cleaners are not able to take special requests at the time of the job unless the schedule and availability permits.

We also offer the following additional services, which are available on request (these may add extra time to your booking):

• Interior window cleaning
• Inside of refrigerator cleaning
• Cleaning interior walls
• Interior cabinet cleaning and inside drawers
• Custom cleaning – booking cleaner by the hour
• Pet hair cleaning
• Inside of closets
• Inside of oven cleaning
• Inside of the washer/dryer
• Inside the dishwasher
• Inside the toaster oven
• Small appliances
• Keurig Coffee Machine
• Laundry room
• Pantry room
• Silver Polishing
• Trophy Wall
• Mommy’s Helper Package
• Leather Care Package
• Air Filter Replacements
• Smoke Detectors Replacement Packages
• Dryer Lint Trap

Every house and every job are different, and it will depend on the condition, size of the job, type of cleaning wanted, number of adults and pets in the house. For a Regular Cleaning service, please note that these are estimates and our professional cleaners will continue to clean until the job is complete and up to our high-quality standards and within reason. We may adjust the estimate of time and cost for fairness, but we will always get your approval first.

Please note that if you would like us not to exceed a certain number of hours to meet your budget, we suggest that you list the parts of your home that you want us to be focused on as we may not be able to do a complete and thorough job of your entire home.

We all know moving is stressful. Combine that with all the boxes that need to be packed, furniture moved, and a long list of other preparations can be extremely time-consuming. Our move in/move out cleanings are designed to prepare a home for a new tenant.

Please note that move in/move out cleaning includes cleaning inside of the oven, inside of the cabinets and inside of the refrigerator.

We highly recommend a Deep Clean if you have not had your home professionally cleaned within the past 3 months. To achieve the healthiest and cleanest environment for your home, we use our cleaning process to provide your home with a deep clean. In addition to cleaning all the areas in your home you would expect as part of the Regular Clean, we will damp wipe your baseboards, windowsills, and door ledges – removing the dust and grime buildup. Team members will spend extra time in the kitchen and the bathrooms to clean away limescale and soap scum buildup on the first visit. We clean the kitchen floor, bathroom floors and the entry foyer. We use proprietary products and HEPA-filtered vacuums to remove allergens out of the air and furniture, as well as cleaning under beds and on top of appliances.

Your satisfaction is our top priority, and we strive to always do an exceptional job that exceeds our client’s expectations.

We pride ourselves on hiring the best professional cleaners in the industry who pride themselves on providing top-quality services that exceed your expectations. During the first visit, we will create a customized cleaning plan and list that is designed to accommodate all your specific requests.

While we strive for perfection, we understand it is not always possible, which is why we back all of our work with a 24-hour 100% Satisfaction Guarantee. In the rare event that you are not 100% satisfied with the job, we are happy to correct our mistakes and make things right at no additional cost to you when you contact us within 24 hours from the completion of your service. Just give us a call within 24 hours of your cleaning and we will return to re-clean what was missed at no cost to you.

This guarantee does not apply if the cleaning team could not get the job completed due to but not limited to excessive clutter, lack of running water or electricity, contractors performing work in the home, heavy furniture etc.

We are proud to be fully licensed and insured.

We take care of any personal liability regarding employment insurance, employment taxes and work-related injuries.

We take the safety and health of our clients and staff very seriously. We recommend that you also review the latest CDC’s guidelines for reducing the spread of Covid-19. We follow the following protocols:

A- Washing hands frequently and vigorously for 20 seconds to prevent the spread of germs.

B- Avoid touching the eyes, nose, and mouth.

C- Cleaning and disinfecting frequently touched objects and surfaces using a regular household cleaning spray or wipe.

D- Social distancing.

E- We ask our customers to stay in a room separate from the one your cleaner is cleaning. This will allow the cleaner to clean thoroughly and without interruption and maintain the 6-foot person to person distance currently recommended by the CDC. Cancel or reschedule bookings if you feel sick or are concerned about the wellbeing of those living in your home or your cleaner.

F- If any team member displays any Covid-19 symptoms, they are sent home immediately and required to get tested.

G- Our team members wear gloves, masks, and shoe covers.

We value and respect your time and busy schedule, so punctuality and reliability are two of our top priorities when we recruit our professionals. In the rare event that your professional cleaners do not show up, please contact us via phone and we will help to resolve your issue immediately.

Our minimum appointment is a three (3) man-hour clean. If you would like to forego our standard pricing and hire an hourly cleaner, we can provide this at a cost of $95/hour per cleaner.

Yes, we are bonded and have the best available insurance, including the following:

1. Commercial Auto Insurance for company’s vehicles and drivers.

2. Workers Compensation in the event of an employee’s injury.

3. Accident coverage in the event that any damage occurs.

4. Certificate of Insurance can be provided upon request.

Absolutely! All of our cleaning professionals go through extensive interviews and training processes, background and reference checks, and they go through drug tests. They are also insured and bonded.

We offer competitive hourly wages, bonus programs and benefits to attract the best professional cleaners in the industry, we do all this so that you can have the highest confidence to trust us with the care of your home.

Security and honesty are extremely important to us. We take great measures in our screening process to ensure that every new hire is a known quality. We conduct full background and drug checks. We also have a third-party bonding and insurance, which protects you against employee’s dishonesty or damages.

If you have any special valuables or irreplaceable items, please put them away and/or instruct us not to touch them.

A locked safe, closed drawer or door is a signal to us that you do not want us to clean that area. We carry all the necessary insurances in the event that any damage or theft occurs.

We treat every single home we clean with the utmost respect, if something happens during our routine service, we will do our best to repair or replace the item. Claims can be filed when appropriate.

The client needs to save broken items for Avengers Cleaning Services to inspect.

Yes, we comply with all immigration laws. All of our employees are authorized to work in the US. Each employee must fill out an I-9 form; the employment eligibility verification form and provide necessary eligibility documents and go through background check process, before starting work.

You can contact us at via phone at 551-313-9475 or email us at contact@melsnap.com

• Ridgewood
• Franklin Lakes
• Hoboken
• Jersey City
• Englewood Cliffs
• Cresskill
• Glen Rock
• Paramus
• Saddle River
• Upper Saddle River
• Wyckoff
• Ramsey
• Allendale
• River Edge
• Alpine
• Bergenfield
• Demarest
• Dumont
• Haworth
• Hohokus
• Midland Park
• New Milford
• Oradell
• Tenafly
• Waldwick

This feedback helps us improve our services and help our professional cleaners earn bonuses at the end of the month for providing exceptional services.

It is greatly appreciated to provide us with the feedback and give us a chance to fix any mistakes if they happen.

You’re welcome to share your thoughts about our services on our Google or Facebook page, which offers inside information on tips, deals, and promotions. You can also follow our blog and subscribe to our cleaning tips e-newsletter. We value our customers’ opinions and it’s our customer feedback that has help us to continue to evolve and improve our systems and processes to provide the highest quality services possible.

You also have the chance to leave feedback about our professional cleaners via your dashboard.

You can log in through our client dashboard and see who is assigned to your upcoming booking and you can also see previous bookings history as well.

Our company accepts same day booking. We will do everything we can to schedule you for the same day unless we are completely booked for the day. Please contact us for additional information.

Yes, of course you can. Simply give us a call at 551-313-9475 or email us at contact@melsnap.com, we will send you a referral code to give your friends and family.

– One Time Cleaning:

Refer a customer to us, and once they’ve completed a One-Time Cleaning with us, you’ll receive a $25 Gift Card as our way of saying thank you.

– For Recurring Cleaning:

Recommend our services to a friend, and when they complete their third cleaning with us, both you and your friend will receive a $100 Gift Card as a token of our appreciation.

Contact us at 551-313-9475 or email us at contact@melsnap.com.

Please note that you must give us at least 24 hour notice prior to the start of your booking, or a rescheduling or cancellation fee will be incurred.

Do not worry. Click on Forgot Password and we will send you an email with your temporary password, which you can change after you logged into your account.

You can change your credit card information via your client dashboard, under the section Account Details

You can see the details of all upcoming and past bookings on your client dashboard.

You can change your password via your client dashboard, once you have logged in, go to the section named Account Details and you will be able to change your password there.

If you have forgotten your password, you will be able to reset it by clicking Forgot Password.

If you are seeing messages such as User does not exist in database when you are trying to log in, please ensure that you have entered the correct email address (the one you used to make your booking) and temporary password, which we have sent you via email after you made your first booking with us.

If you are still unable to log in, please ensure that you have clicked the email verification link that we provided in your first booking confirmation email. This will activate your account with us, meaning that you will be able to access your dashboard to view and edit any upcoming bookings.

We are open Monday to Friday from 8am-6pm.

Yes, we do. You can purchase a cleaning gift certificate or card for just about any occasion such as:

1. Mother’s Day

2. Father’s Day

3. Christmas

4. Birthday

5. Anniversary

6. Valentine’s Day

7. Thanksgiving Day